- What muvee products can I use Add-ons with?
- How do I setup iTunes to sync video with my iPod?
- How do I save muvees to my mobile phone using the Mobile Add-on?
- How do I import video/pictures from my mobile phone using the Mobile Add-on?
- During my muvee Add-on installation, I received the message "Your system does not have the minimum version of muvee required for this add on. Please visit www.muvee.com/addons for more information. The setup will now exit", what's that all about?
- Is my iPod compatible with the iPod Add-on?
- How else can I get help?
What muvee products can I use Add-ons with?
Add-ons can be used with muvee autoProducer 6 and muveeNow 2.
How do I setup iTunes to sync video with my iPod?
If you have an iPod that supports video, you can use iTunes to add or sync videos to your iPod just like you do with your music.
- Connect your iPod to your computer, then launch iTunes.
- Select your iPod from the iTunes Source pane.
- Select the Movies tab.
- Check the 'Sync movies' box, then either choose the "All movies" option, or the "Selected movies" option below. For the latter, remember to check the muvees that you want to sync.
- Click 'Apply' to sync your muvees to your iPod.
How do I save muvees to my mobile phone using the Mobile Add-on?
With the Mobile Add-on installed, connect your mobile phone to your computer via USB cable or Bluetooth and select 'Save for the following phone' to select which mobile phone to save and export your muvee to. Check 'Transfer to mobile phone' and click 'Save Now' to begin saving your muvee.
How do I import video/pictures from my mobile phone using the Mobile Add-on?
After you've installed the Mobile Add-on, launch your muvee software, connect your mobile phone to your computer via USB cable or Bluetooth, then go to Add > From My Mobile Phone and select the mobile phone you wish to import video/pictures from.
During my muvee Add-on installation, I received the message "Your system does not have the minimum version of muvee required for this add on. Please visit www.muvee.com/addons for more information. The setup will now exit", what's that all about?
Add-ons are only compatible in the latest updates of muvee autoProducer 6 and muveeNow 2. If you are a muvee autoProducer 6 or muveeNow 2 owner, get your updates absolutely free. Just head over to muvee Self-Serve, register to get the latest updated version, install it and you're done. You should now be able to install your Add-on product(s).
Is my iPod compatible with the iPod Add-on?
muvee's iPod Add-on supports all iPods with video-playing capabilities, which include the iPod touch, iPod Classic and iPod nano (3rd generation).
How else can I get help?
If you haven't been able to find an answer here, please contact muvee's Support team via our Online Support Form.
- Where can I buy muvee products?
- What payment modes do you accept?
- I've just purchased a muvee product online. How do I proceed with my download?
- Is there a way for me to view all my purchases and redownload my installers?
- How else can I get help with purchasing?
Where can I buy muvee products?
muvee sells all its products online. On our website, each of our product pages has a 'Buy now' button which you can click on to add that product to your shopping cart. After that, you can continue shopping or proceed to checkout.
You may find versions of muvee software available at certain retail outlets, but the latest version is always available only from our website.
What payment modes do you accept?
The quickest and most convenient way of purchasing online is with a credit card via our secure e-commerce provider, element5, or via PayPal.
If you don't have a credit card and need an alternate payment method, please visit element5's Customer Care Center.
I've just purchased a muvee product online. How do I proceed with my download?
Once your order has been processed, you will receive an email containing a download link and unique product key for each product that you've purchased.
If you did not order a backup CD of your products, it's a good idea to save each downloaded file in case you ever need to reinstall it in future.
Is there a way for me to view all my purchases and redownload my installers?
If you have a muvee Self-Serve account, you will be able to:
- Keep track of all your muvee purchases.
- Access redownload links.
- Retrieve a lost product key.
- Get product updates.
All muvee customers can create a Self-Serve account for free. We recommend that you create your account with the same email address that you used when you made your initial purchase.
If you're a muvee customer and don't have a Self-Serve account, you can create one here.
How else can I get help with purchasing?
Please visit element5's Customer Care Center for more detailed information on placing an order, making payment and tracking delivery.
You can also contact us by phone or fax:
Purchasing - USA (English):
Tel: (952) 646-5022 or (800) 406-4966 (toll-free)
Fax: (952) 646-4552
Purchasing - Europe (English, French, German, Italian, Portuguese, Spanish):
Tel: +49 221 31088-30
Fax: +49 221 31088-29
Please note that this service is only available for purchases made through our e-commerce provider, element5.
For PayPal purchasing enquiries, please contact muvee's Support team via our Online Support Form.