Occasionally, the e-mails being sent out by muvee's e-commerce vendors, element5 and PayPal, get filtered by e-mail clients/servers by accident. Please kindly check your junk/spam mail folders as the e-mail being sent to you might be filtered there.

If you made your purchase via PayPal, it can take up to 5 working days to process your purchase records depending on your mode of payment.

If you are still unable to locate the e-mail containing your purchase information, please kindly contact our Support team by filling up the support form so that our Support team can resend the product key to you.