Troubleshooting professional video editing software

Nothing is more frustrating than software that isn’t working like you expected. But, don’t worry, we’ll help you find the problem. Here are some basic troubleshooting tips you can try if you ever have trouble using our professional video editing software.


What Version Are You Using?

If you’re having trouble with your software, check and see what version you’re using. If you are using an older version of the software, you might want to update. We are constantly fixing bugs, adding new features and improving usability. We recommend  uninstalling the older version of the software first and then reinstalling the program.


Try a Sample

If you’re still having trouble, give our sample media files a try. You can find them at C:Program Filesmuvee Technologiesmuvee RevealSamples.  Try making a muvee again using these sample files.


Make the Mistake Happen Again

When you’re getting an error, the last thing you want to do is make it happen twice, but this can actually be a valuable troubleshooting tool. Try to recreate the error while capturing important data on your log files. We can use this log information to troubleshoot your problem with you, find the problem and get you back up and running.

Your system doesn’t generally create log files, you’ll have to change a few settings to make it happen. Head to our troubleshooting forum for step by step instructions.

We’re sorry that you’re having trouble with your muvee software. Get in touch with us for some help or try these professional video editing software troubleshooting tips to resolve your issue.

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